Política de reembolso

90-Day Risk-Free Guarantee

Try Aurealune in your home for 90 days.

Transform your space, enjoy calming sunset vibes, and create meaningful moments. If you’re not completely satisfied with your experience, you may request a return within 90 days of delivery for a full refund — no hidden fees.

All returns must comply with the conditions outlined below.

Eligibility for Returns

To qualify for a refund:

  • The return request must be submitted within 90 days of delivery.

  • The item must be returned in good condition.

  • The product must not show excessive damage, misuse, or intentional alteration.

  • Proof of purchase is required.

We reserve the right to deny returns that show signs of abuse, excessive wear, or damage not related to a manufacturing defect.

How to Start a Return

To initiate a return, contact us at:

📧 auralunemagic@gmail.com

Once approved, we will provide return instructions and the return address.

Items sent without prior authorization will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees (if applicable) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos or videos so we can resolve the issue promptly.

Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to the original payment method.

  • Processing may take up to 10 business days.

  • Banks and card providers may require additional time to post the refund.

If more than 15 business days have passed since approval, contact us at auralunemagic@gmail.com.

Important Notes

This guarantee applies only to purchases made directly through our official store.

We reserve the right to limit or refuse refunds in cases of suspected fraud or abuse of the policy.